Frequently Asked Questions

We offer MetaTrader 5 (MT5) as our primary trading platform, available for Windows, Mac, iOS, and Android. We also provide WebTrader for browser-based trading without any downloads.

You can trade over 100 instruments including: 60+ forex currency pairs, major global stocks and indices, commodities (oil, natural gas, etc.), cryptocurrencies (BTC, ETH, and more), and precious metals (gold, silver, platinum, palladium).

The minimum trade size is 0.01 lots (micro lot) for most instruments. This allows traders of all experience levels to manage their risk effectively while learning to trade.

Maximum leverage is up to 1:1000, but applied leverage depends on account type, instrument class, and your jurisdiction. Leverage amplifies both gains and losses — we recommend traders use only the leverage their risk-management framework supports, not the maximum available.

Forex markets are open 24 hours a day, 5 days a week (Sunday 22:00 GMT to Friday 22:00 GMT). Trading hours for other instruments vary - please check the contract specifications for specific instruments.

Yes, all accounts come with negative balance protection at no extra cost. This means you can never lose more than your account balance, even during extreme market volatility.

Slippage is the difference between the price you requested and the price at which your order is actually filled. It occurs because prices in fast-moving markets can change between the moment you click and the moment the order reaches the venue. Slippage can be positive (filled at a better price) or negative (worse). It is most common around major economic news, market open and close, low-liquidity sessions, and large order sizes. You can reduce exposure to slippage by using limit orders instead of market orders, avoiding trading immediately around scheduled news, and sizing positions to the available liquidity.

We accept various deposit methods including bank wire transfers, credit/debit cards (Visa, Mastercard), and popular e-wallets. All deposits are processed securely with SSL encryption.

The minimum deposit varies by account type. Our Standard account requires a minimum deposit of $100, while Premium and VIP accounts have higher minimums. Check our account types page for details.

Card and e-wallet deposits are typically credited within minutes once your payment provider authorises the transaction. Bank wire transfers usually take 1–5 business days depending on intermediary banks and currency. If a deposit shows as paid on your side but is not visible in your account after the expected window, contact support with the transaction reference so we can trace it.

Log in to your client area, go to the withdrawal section, select your preferred method, enter the amount, and submit your request. Withdrawals are processed to the same method used for deposit whenever possible.

Withdrawal requests are reviewed within 1–3 business days. Once approved, e-wallet payouts are usually completed within hours, while bank wires can take an additional 2–5 business days to clear depending on your bank. Compliance may request additional verification on first withdrawals or larger amounts before release.

Edmora Markets does not charge fees on most deposits and withdrawals. However, your payment provider or bank may apply their own fees. Please check with your payment provider for details.

Most deposits credit automatically once your payment provider confirms the transaction. If your deposit is delayed, common causes are: (1) the payment is still pending on your provider's side, (2) the deposit was sent from an account in a different name than your trading profile, (3) bank wires are still routing through intermediary banks, or (4) compliance is reviewing the source-of-funds for first-time or larger deposits. Contact support with your transaction reference and a screenshot of the receipt, and we will trace it within one business day.

Withdrawal requests go through a review queue and a payment-execution step. A pending status usually means one of the following is in progress: identity verification on the first withdrawal, source-of-funds checks on larger amounts, manual review when the withdrawal method differs from the original deposit method, or the payment processor has not yet posted the outbound transfer. Standard review takes 1–3 business days. If yours has been pending longer, raise a ticket from the client area and our finance team will respond with the current status.

Opening an account is simple: Click 'Sign Up', fill in your personal details, verify your identity with required documents (ID and proof of address), fund your account, and start trading.

For account verification, you need: A valid government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or official letter dated within the last 3 months).

Account verification is typically completed within 24 hours on business days once all required documents are received. If a document is unclear, expired, or does not match the registered name, our compliance team will request a replacement — this can extend the timeline. Submitting clear, current documents in the formats listed below speeds the review.

Yes, you can open multiple trading accounts under the same profile. This is useful for testing different strategies or separating different trading approaches.

Client funds are held in segregated bank accounts kept separate from the company's operational funds. All accounts include negative balance protection at no extra cost, meaning your balance cannot go below zero even during extreme market volatility. We also maintain SSL encryption, two-factor authentication, and access controls on client area logins.

We employ multiple security layers including SSL encryption, two-factor authentication (2FA), secure data centers, and regular security audits to protect your account and personal information.

KYC submissions are most commonly rejected for one of the following reasons: the document is expired, the photo is blurry or cropped, the name on the document does not match the trading account, the proof-of-address is older than three months, the document is not in a supported language or no certified translation is attached, or the file does not show all four corners of the original. If your verification is rejected, our compliance team will email the exact reason and the corrective steps. You can re-upload from the client area immediately.

Trading or withdrawals on an account may be temporarily restricted while compliance completes a routine review. Common triggers include: a periodic KYC refresh request, a deposit or withdrawal from a new payment method, unusual trading activity, an open dispute with a payment provider, or a regulatory information request. Restrictions are not punitive — they exist to protect both the client and the broker. If your account is restricted, contact support and we will tell you exactly what is required to lift it and the expected timeline.

To become an IB, register through our partner portal, complete the application process, and once approved, you'll receive your unique referral link and access to marketing materials.

Our IB program offers competitive commission structures based on the trading volume of your referred clients. Commissions are paid regularly and there's no cap on earnings.

We provide IBs with comprehensive marketing materials including banners, landing pages, educational content, and dedicated account manager support to help grow your business.

IB commissions are calculated daily and can be withdrawn weekly or monthly, depending on your preference. Payments are made to your preferred withdrawal method.

You can raise a complaint by emailing our support team from the address registered to your account, or by submitting a ticket from the client area. Include your account ID, the date and reference of the transaction or event, what you expected to happen, what actually happened, and any supporting screenshots or documents. A case manager is assigned within one business day of receipt.

We aim to acknowledge complaints within one business day and provide a substantive response within five business days for routine cases. Complex matters involving payment providers, third-party platforms, or compliance review may take longer; in those cases you will receive regular status updates until resolution. If you are not satisfied with the outcome, the response will set out how to escalate further.